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Monday to Friday: 9:00 am-6:00 pm | Saturday: 9:00 am-3:00 pm | Sunday: Closed
General Data Protection Regulation (GDPR)
This page explains how New Street Pharmacy approaches data protection under the UK GDPR and the Data Protection Act 2018.
As a pharmacy, some information we process may include sensitive personal data such as health information, which is handled with additional care and protection.
Our Commitment
We are committed to handling personal data lawfully, fairly, transparently, and securely.
Any health-related information processed by New Street Pharmacy is managed with appropriate safeguards to help protect patient confidentiality.
What UK GDPR Means In Practice
Under UK GDPR, organisations must have a lawful basis for using personal data.
In a pharmacy setting, this may include processing information to provide healthcare services, meet legal obligations, protect public health, or administer requested services.
How We Handle Health Data
- We only access or use health-related information where there is a lawful and necessary reason.
- Access to patient information is limited to authorised staff where appropriate.
- We maintain safeguards to protect confidentiality, integrity, and security of personal data.
- Records are retained only for as long as required under healthcare, legal, or operational requirements.
Your Data Protection Rights
Depending on the circumstances, you may have the following rights:
Right To Be Informed
You have the right to understand how your personal data is used.
Right Of Access
You can request access to the personal information we hold about you.
Right To Rectification
You may request correction of inaccurate or incomplete information.
Right To Erasure
In some circumstances, you may request deletion of personal information.
Right To Restrict Processing
You may ask us to limit how your data is processed.
Right To Object
You can object to certain types of processing activities.
Right To Data Portability
Where applicable, you may request your information in a portable format.
Rights Around Automated Decisions
You may have rights relating to decisions made solely through automated processing.
Making A Data Request
If you would like to exercise a data protection right, please contact New Street Pharmacy directly.
We may need to verify your identity before responding to help protect confidentiality and patient safety.
We aim to respond within the timeframes required by law.
Limits To Certain Rights
Some data protection rights are not absolute.
In healthcare and pharmacy settings, we may need to retain or continue processing certain information for legal compliance, patient safety, public health, or clinical record requirements.
Complaints
If you have concerns about how New Street Pharmacy handles personal data, please contact us first so we can review the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Related Pages
For more information about how we collect and use data, please also read our Privacy Policy and Terms & Conditions pages.